h505 Privacy Policy
This policy explains in full how we collect, store, protect, and use your personal information.
Last updated: 30 October 2026
Introduction and Purpose
The h505 platform places strong priority on protecting its players' personal information. This Privacy Policy ("Policy") explains what personal information is collected when players use the h505 website (https://h505.im) and related services, and how that information is stored, protected, and disclosed.
By continuing to use this website, players are considered to have accepted the terms of this Policy. Our support team is available 24/7 via Live Chat to answer any questions about data protection.
2 Types of Information Collected
The following personal information may be collected when players register an account, make deposits or withdrawals, and use services on h505.
Personal Details
- Name (given name and parents' family name)
- Date of birth (to verify that you are 21 or older)
- Contact details (email address and phone number)
- National ID number (for identity verification)
Financial Information
- KBZPay, Wave Money, AYA Pay, and CB Pay account reference numbers
- Bank transfer records
- Deposit and withdrawal frequency and amount history
Technical Information
- IP address and device logs
- Browser type and operating system
- Website access time (MMT)
- Cookies and session tokens
Player Activity Records
- Game history and bet records
- Bonus and Promotion Claim History
- Support Team Contact History
3 How Your Information Is Used
Account Management
Players' personal information is used at h505 for account registration, identity verification (KYC), processing deposits and withdrawals, and sending service-related notifications.
Security and Fraud Prevention
We use technical logs to protect players' accounts from unauthorised access, check for financial irregularities, and maintain platform security. h505 protects player data using SSL encryption.
Service Improvement
Players' gameplay patterns and site usage data are analysed to improve the platform and to provide services suited to each individual player.
Responsible Gaming Support
If patterns appear in a player's gameplay that may require attention, this information may be used by the support team to assist that player.
Legal Compliance
Personal data may be disclosed as required by applicable law in matters for which we are legally accountable. In doing so, no information beyond what the law requires will be provided.
4 Third-Party Data Sharing
h505 will not sell, rent, or trade players' personal information to third-party companies. However, in cases where sharing is strictly necessary to provide our services, it may be shared under the following conditions.
- Payment Service Providers — Only the information needed to process KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer transactions is provided.
- IT and Security Providers — Only contracted companies handling server protection and cybersecurity are involved, and they are never permitted to use player data for their own purposes.
- Legal or Regulatory Obligations — Cases where disclosure is required by court order or other lawful legal requirements.
Advertising and Marketing
Personal data will not be shared with any third party for advertising or marketing purposes without the player's prior consent.
5 Cookies and Tracking Technologies
What Are Cookies
Cookies are small text files stored in a player's browser by the website. They are useful for making the player's browsing experience smoother and for keeping their session active.
Types of Cookies We Use
- Essential Cookies — Required for maintaining login sessions and security.
- Functional Cookies — Remember player preferences such as language and region.
- Analytics Cookies — Used to understand how the site is used and to improve our services.
Managing Cookies
Players can refuse or delete cookies by adjusting their browser settings. However, refusing essential cookies may prevent some services from functioning and may make it difficult to access your account.
6 Data Retention and Security
Retention Period
Players' personal data will be kept for the duration the account is active and for as long as required by legal obligations. When a player requests account closure, data will be securely deleted unless there are unresolved legal matters.
Technical Safeguards
- All data transmissions are protected with SSL/TLS encryption
- Database access is restricted and can only be handled by authorised personnel
- Logs are reviewed regularly and any irregularities are resolved immediately
- Advanced technologies are used to protect servers from cyber threats
7 Players' Data Rights
Every player using the h505 platform has the following rights regarding their personal data.
Right to Access
You can request to know what personal data h505 holds about you.
Right to Rectification
You can request correction of any personal data that is inaccurate or incomplete.
Right to Erasure
In cases not restricted by law, you can request that your personal data be deleted.
Right to Restriction
Where applicable conditions are met, you can request that the processing of your data be restricted.
Right to Portability
You can request to receive your data in a widely usable format.
Right to Object
You can object to the processing of your data for specific purposes.
How to Exercise Your Rights
To exercise any of the rights listed above, contact our support team via 24/7 Live Chat or email us at [email protected]. The time it takes to handle your request will depend on its complexity and will be processed in order of priority.
8 Protection of Under-21s
h505 services are intended for players aged 21 and above only. We do not allow any person under 21 to access our services. If we become aware that a person under 21 has inadvertently provided personal data, we will delete that data immediately. If you encounter such a case, please notify us right away at [email protected].
9 Policy Changes
h505 may update this Privacy Policy from time to time due to service improvements, legal changes, or technology upgrades. Players will be notified through our communication channels if there are significant changes to the policy.
The date of the latest revision is shown at the top of this policy, so you can always check the current version here. Continued use of the website after any changes will be taken as acceptance of the updated policy.
10 Contact Us and How to Complain
If you have any questions, requests, or complaints regarding this Privacy Policy, you can reach the h505 support team through the following channels.
- Email — [email protected]
- 24/7 Live Chat — Available on the website at any time
We take data-related complaints seriously and will do our best to resolve them as quickly as possible.