Frequently Asked Questions
Find answers about h505 here
From withdrawal methods to casino games, and from responsible gambling to account security — all the questions Myanmar players regularly ask are answered here in full.
This FAQ page answers the questions players ask most often on h505, organised into four groups — withdrawal methods, baccarat and live casino games, responsible gambling, and account security. If you can't find your question, ask us directly through our 24/7 Live Chat. Support is available in Myanmar language around the clock.
Withdrawals
To withdraw winnings from bonus funds, you must first complete the wagering requirement. At h505, the wagering requirement for the 200% bonus is 20 times the bonus amount. For example — if you receive a bonus of 40,000 Ks, you must wager 40,000 × 20 = 800,000 Ks before you can make a withdrawal. Withdrawal requests can be processed after the wagering requirement is met.
No. For security and anti-money laundering reasons, withdrawals can only be sent to the KBZPay, Wave Money, AYA Pay, or CB Pay wallet used when the account was registered. Transfers to third parties will not be made. This policy is in place to protect players' funds.
Yes. h505's withdrawal service is available 24 hours a day, 7 days a week. Withdrawals will be processed within 15 minutes to 2 hours of the request being submitted. Even in the evening or on bank holidays, withdrawals via digital wallets can be processed normally. The minimum withdrawal amount is 30,000 Ks.
Withdrawals are normally completed within 15 minutes to 2 hours. If you have not received your funds after this period, please contact h505's 24/7 Live Chat. Our team will check your request and resolve it as quickly as possible. Please have your request reference number ready when you get in touch.
Baccarat and Table Games
Live Dealer games connect you to real dealers and roulette croupiers via live video. Players place bets from their own device and see the outcomes in real time. Results and amounts are displayed instantly as soon as each round ends. You can also chat directly with the dealer using the chat tool, giving you the feel of being in a real casino.
Dragon Tiger is one of the simplest card games available. One card is dealt to each side — Dragon and Tiger — and you predict which side will have the higher card value. The game is fast and easy to understand, making it popular among Myanmar players. You can also bet on a Tie, which pays a large prize if both cards are equal in value.
Roulette features a wheel numbered 0 to 36 that spins, and you bet on which number the ball will land on. There are different bet types — a single number, a range of numbers, red/black, or odd/even. Different bet types pay different amounts, so you can play however you like, and it is easy enough for beginners to get started.
Baccarat has two sides — Player and Banker — and you predict which side will be closest to 9. Cards worth 10 count as 0, and if the total reaches two digits, the first digit is dropped. The game includes a Tie bet and is very popular among Myanmar players who enjoy fast-paced action. The rules handle everything automatically, so players do not need to apply much strategy.
Yes, h505 can be accessed directly through a mobile browser. All casino games, including Live Dealer games, run smoothly on Android and iOS devices with no app download required. A good Wi-Fi or 4G connection will give you clear video streaming. Mobile gaming can use more data, so a Wi-Fi connection is recommended.
Responsible Gaming
Your h505 account has an option to set deposit limits. You can set a daily, weekly, or monthly limit to manage your budget. To adjust your limits, contact us via 24/7 Live Chat and our team will assist you. If you want to reduce a limit, it can be set so that it cannot be changed again within a certain period, keeping things safe while the limit is in effect.
Chasing losses by betting more after losing, being unable to stop playing, feeling unsettled when you cannot play, and using income or borrowed money to fund your gaming — these can be warning signs of a gambling problem. Gaming is entertainment only; do not treat it as a way to earn income. Remember that help is available at any time.
A cooling-off period is a temporary break during which access to your account can be restricted after an initial decision is made. Self-exclusion means closing your account for a longer period — from 30 to 365 days. Both options can be requested through h505 support. Choosing to set limits on yourself is a sign of courage and good judgment.
Access is not permitted. h505 is a platform open only to players aged 21 and above. If anyone under 21 is found to have accessed the platform, the account will be closed immediately and funds will not be returned. Protecting children and young people is our responsibility.
Contact h505's 24/7 Live Chat or send an email to [email protected]. You can request gambling controls or self-exclusion. Our team understands responsible gaming and will support you with care. Read more on the Responsible Gaming page. Put your own wellbeing first.
Security & Privacy
h505 protects your funds and personal data with SSL encryption. All deposit and withdrawal transactions are processed through encrypted channels, and no information is shared or sold to third parties. Our platform operates with a fair play commitment.
An OTP (One-Time Password) is a single-use code used to access your account. h505 staff will never ask for your OTP. Do not share your OTP with anyone who contacts you by phone or chat — this is very likely a scam. If you have shared your OTP, change your password immediately and contact support.
Contact h505's 24/7 Live Chat right away and describe what happened. Our team will temporarily restrict the account and carry out an investigation. Change your password immediately as well. Double-check your registered phone number and email, and only log in from trusted devices. Avoid using public Wi-Fi to access your account whenever possible.
The only genuine h505 domain is h505.im. Check the URL bar and make sure it shows https://. Similar-looking addresses such as h505im.com or h505-login.net may be fake sites created to steal your credentials. If you are unsure, do not enter the site — email [email protected] to verify first. Saving the real address as a bookmark is the safer option.
Two-step verification (2FA) is a method that requires a second verification step after entering your password. When it is enabled, an OTP is sent to your phone number to double-check access. You can find the option in your account settings, or ask h505 Live Chat for help enabling it. Turning on 2FA is one of the most important steps you can take to protect your account.
Need more help?
If you have not found the answer to your question, contact h505's 24/7 Myanmar-language Live Chat and get it resolved within minutes. You can also reach us by email at [email protected].